Them: "This is terrible. This is way too complicated"
Roz: "Is it wrong?"
The book Confluence, Tech Comm, Chocolate is for, by, and about technical writers. It's about keeping documentation in a wiki. I didn't learn so much from that part; I've been keeping docs in wikis for several years now. But it was specifically about Confluence wiki, and I'd heard that it had a section on how Confluence's search computes relevance ranking. We use Confluence at work, so there were some things I wanted to know about; how to do "intranet SEO" was a big one. From that I learned… Confluence's search doesn't work the way I want it to. Findability isn't a big problem for us now; but it probably will be sometime in the next couple of years. And we might not have great tools to fix it then.
This is terrible.
By which I mean, "Thank you for the early warning."