I tried out a new mobile phone recently. I did so with some nervousness--I had to get an account with T-Mobile. I wasn't sure I was going to like the phone better than my current phone... so maybe I was going to want to cancel my account with T-Mobile. I was going to have to deal with customer service at a mobile phone carrier!
I kind of lost track of which mobile phone companies have terrible customer service. You hear a lot about Verizon, but maybe that's just because they're bigger and thus have more customers complaining.
It turned out that, sure enough, my the new phone wasn't as good as my old phone. (I claim that the G1 phone is better than an iPhone... but still not as good as my Blackberry.) Thus, I would have to call up T-Mobile's customer service department and get through a transaction that would mean less revenue for T-Mobile. I braced myself for a Telephone On-Hold Unhelpful-People Transfer-Runaround Nightmare.
But it went great. T-Mobile answered their phone quickly. The guy I talked to was nice. I even had a question--they had not yet billed me for anything and I wanted to make sure that they had my payment information OK--and the guy answered it.
That was surprisingly painless. I'll remember this the next time I'm looking for a mobile phone company. Especially if I type this note to myself.
Labels: still hating usa mobile carriers